Common Questions
- How can Connect Support help my business be more successful?
In lots of ways. Connect Support can help you build a website that allows you to communicate more effectively with your customers and to promote your business to the marketplace. If you have an online shop, Connect Support provides you with important information about your online sales.
- How do I get my website registered with all the major search engines?
One of the most effective ways of promoting your website is to register it with the major search engines like AltaVista and Yahoo. If you subscribe to Connect Support, you can use SignPost, an automated search engine submission service which registers your website with all the major search engines and directories simply and quickly.
- How can I find out how many hits I am getting on my website?
Easy! Connect Support has statistics and graphs which show you at a glance how many visits your site is receiving. You can also find out which areas of your site get the most visitors and how people actually reach your site, ie. through search engines or from other websites. It also lets you know what search terms they are using to find your site. This important information will help you to assess how well your website is working for you and what changes you may need to make to it.
- I want to add some new features to my website. Can Connect Support help me to do that?
Connect Support has a whole section devoted to helping you to improve your site in various ways. With the help of Connect Support, you can add popular features such as forms, and introduce other options such as mailing lists and guest books to improve customer communications.
- How easy is it to use Connect Support?
Connect Support has been redesigned to make it easier to use, both for newcomers to the package and for experienced users. In each section you can access the two most popular features at the click of a button. Experienced users can customise their own navigation wizard to enable them to access their favourite options quickly and easily. There is also a range of help screens throughout the site, as well as information pages and comprehensive answers to the most common questions our clients ask us.
- Is there a training course I can attend to help me get the most out of Connect Support?
Yes, we will be running a regular introductory session for new users called A Guide to Connect Support from January 2001. To book your place online go to www.training.connect.org.uk
- I'd like to discuss how I can develop my website further. Who should I talk to?
Every client of Connect has their own dedicated Account Manager who will be pleased to discuss your requirements with you. You can contact our Account Management Team on telephone 0151 282 4321 or email them at accountmanagers@connectinternetsolutions.com